Frequently Asked ?
Frequently Asked Questions
We’ve answered some of the most common questions to help you have a seamless experience with us.
Orders & Products
Are your products ready to ship?
All our products are handcrafted and made on an order basis to maintain quality and detail.
Will my product look exactly the same as shown?
Each piece is handmade, so slight variations may occur. These add to the uniqueness of the product.
Shipping & Delivery
How long does delivery take?
Orders are dispatched within 5–6 business days. Delivery timelines vary by location.
Do you ship internationally?
Yes, we ship both within India and internationally.
Will I receive tracking details?
Yes, tracking information is shared once your order is dispatched.
Returns & Exchanges
Do you accept returns?
We do not accept returns as all products are made to order.
Can I exchange a product?
Exchanges are accepted only for damaged, incorrect, or size-related issues.
How do I request an exchange?
Please contact us within 24–48 hours with details and product images.
Payments & Orders
Can I cancel my order?
Orders cannot be cancelled once placed, as they are processed immediately.
What payment methods do you accept?
We accept all major payment methods available at checkout.
Support
How can I contact you?
You can reach us at contact@postcardfromlucknow.com. We aim to respond within 24–48 hours.